Novotel Sofia

Rooms are very modern and clean, great view from the upper floors. Room equipped with everything needed, blackout curtains. Play corner available for the kids on the ground floor. Parking underground with lots of space. Breakfast very good with enough options, plus I was pleasantly surprised to find cherries as fruit options, it was a first in my traveling history, very much appreciated. A mall is very close to the hotel, only few steps walking distance.

We had an excellent stay at the Novotel. Our room was clean and comfortable, with a great view. The location is convenient because it's easy to get to/from the airport, plus there is a great mall right next door and a bus stop close by with easy access to downtown. The staff were very kind and professional, and very accommodating to the needs of a young family. They had car seats that we could use for the airport shuttle. The staff very kindly washed our baby feeding gear and sippy cups for us. There's also a perfect little play area by reception to keep the little ones occupied while the adults check in/out. The breakfast was great, with many choices. One minor but highly appreciated feature was the water bottle filling station at the elevators on each floor (you can even choose sparkling water - nice!). We especially appreciated the great service we received from Sabina (front desk), Damyan (breakfast), and Traicho (airport shuttle) - thank you very much!

The front desk staff made our stay an excellent one. Radostin and Milan were extremely helpful, friendly and patient with our large group. They deserve an award for they fine hospitality. Check-in was seamless and professionally executed.

Absolutely wonderful, clean and comfortable, convenient location to the mall and to the airport, bonus is the underground garage for no extra charge. Nothing but good words to say. My arriving flight was cancelled and rebooked for two days later. I called the hotel to ask if can move my reservation and the staff was enough courteous to understand my situation and moved the reservation. I am so grateful to them for doing this and will definitely stay again.

Very good breakfast, more than helpful staff willing to help us in any way. We were more than happy with our choice of hotel which is located in a very nice area, close to the airport, next to The Mall, free parking. We were given early check in and late check out since our flights were early in the morning when we arrived and our departure flight was late in the evening. If we visit Sofia again, Novotel will be our only choice!